If you live in Malaysia, you would have probably experienced or at least heard of the poor quality of broadband services (Streamyx) in Malaysia. Just do a quick search with technorati and petalingstreet reveals countless complaints about the poor quality of broadband service it serves.
This point is further strengthened with a website created dedicated to expose the lousy services that Streamyx provides. I found a blog post published by someone living in Australia who doesn’t use Streamyx but knows that Streamyx sucks. He compared his 56kb/s connection to the 512kb/s broadband Streamyx serves and claims that his 56kb/s doesn’t lag compared to Streamyx’s.
I’m fortunate enough to live in an area where my Streamyx connection isn’t perfect, but it isn’t as bad as some claims they have. However, there are times when my connection drops or becomes unstable as well. Whenever that happens, there is a “routine” that I perform to restore the connection. I have been doing it for some time now. Therefore I believe it “should work”.
I even tested the same “routine” when I was having problems with the Streamyx connection when I was in PJ some time ago. Happy to say that it worked there as well. So, fingers crossed, I hope it works for you as well. This “routine” should work, provided that the Streamyx connection in your area is not “borned” crappy — if you know what I mean. Here goes:
Step 1: Ping your default gateway infinitely
Firstly, you will need to find out what your “Default Gateway” is. To find this out, start up command prompt. (Start –> All Programs –> Accessories –> Command Prompt) Type “ipconfig” and hit the <enter> key. From the screenshot below, my default gateway is set to 192.168.0.1. Write down *your* default gateway.
Now that you have your default gateway, you can start to ping it. Type “ping <your default gateway> -t” and hit the <enter> key.
To cancel the ping, press the “Ctrl key” and “C” together (Ctrl + C) or just click on the “X” on the top right of the window. You should try pinging your default gateway for 1 to 2 minutes. Sometimes, my connection will be restored with this process. However, if you have been pinging your default gateway for more than 5 minutes but your connection is still dead, move on to the next step.
Step 2: Disable your Local Area Network and restarting it
This step works best when you have other computers connected to the router that are still able to surf the Internet but only yours are not able to. Firstly, you will need to open up your “Network Connections” folder. You can do this by going to (Start –> Control Panels) and selecting “Network Connections“. An alternative way will be to “Right-Click” on the “Local Area Connection” icon on the taskbar, and selecting “Open Network Connections“.
You can then disable it by following the next process. “Right-Click” on the “Local Area Connection” icon and select “Disable“.
Wait for 30-60 seconds or more. Enable it back by “Right-click” on the “Local Area Connection” and selecting “Enable“.
You will need to wait for another 30 to 60 seconds or so before your connection will be ready. If nothing happens, give it a little “boost” by repeating Step 1.
Step 3: Restarting your ADSL modem
If the 2 steps above failed, your last hope is to restart the ADSL modem. Below is a picture of how my ADSL modem looks like when it is “connected to the Internet” and on “standby”. Whenever the connection to the Internet drops, the LED on the top that shows “LINK” will be blinking. If that happens, I know it’s time to restart the ADSL modem. Since different ADSL modem “behaves” differently, you’ll need to observe your own ADSL modem to see how yours works.
What you need to do is to switch off the ADSL modem. Let it stay that way for 30 to 60 seconds or more. Switch it back on right after that. You might need to wait a while before the connection goes back online. If nothing happens, give it a little “boost” by repeating Step 1.
So far, I’m happy to say that my connection will always be restored after going through step 1 to 3. I hope it works for you as well.
Step 4: (Bonus) Streamyx Customer Service
Heck, if all the steps given above doesn’t work, there is always the “Streamyx Customer Service” team. I’m not too sure if this step works but you may give it a try. LOL. I found an audio file that I heard sometime ago about a conversation between a Streamyx customer and their customer service. It is a little funny, yet disturbing. Proceed with caution.
TMNet User VS Customer Service