I called Public Bank’s customer care centre and found out that my application is finally entered into their system. I sent the application form using express courier on the 10/10/2007 and they received it on 11/10/2007. This is confirmed after checking the courier company’s tracking system. However, my application was entered into their system only on 24/10/2007.
That is almost two weeks! To be fair, there were a few days of holiday and a weekend in between but still, that is quite long. I asked him how long it will take before my debit card can be approved. He told me it would take another two weeks. TWO WEEKS!
I immediately told the guy I need my application to be processed urgently. Unfortunately, I was told to call during office hours when the credit card department is open. Too bad. I guess I just need to call them tomorrow morning and hopefully there won’t be any other problems.