I called Public Bank’s customer care centre and found out that my application is finally entered into their system. I sent the application form using express courier on the 10/10/2007 and they received it on 11/10/2007. This is confirmed after checking the courier company’s tracking system. However, my application was entered into their system only on 24/10/2007.
That is almost two weeks! To be fair, there were a few days of holiday and a weekend in between but still, that is quite long. I asked him how long it will take before my debit card can be approved. He told me it would take another two weeks. TWO WEEKS!
I immediately told the guy I need my application to be processed urgently. Unfortunately, I was told to call during office hours when the credit card department is open. Too bad. I guess I just need to call them tomorrow morning and hopefully there won’t be any other problems.
Stumble it!
Share it!
Subscribe to my feed
2 weeks kinda long. Probably coz of the holiday.
I submitted on the 5th of Oct to the branch, the branch showed me HQ confirmed received my application on the 9th of Oct, and only on 24 Oct my application is in their system…
I have just called them after reading your post, you know what they told me? They said that they didn’t receive my application form yet.
OMG, I sent the application form using PosLaju one day earlier than you.
Public Bank is too slow..
@hcfoo
Yeah, must have been.
@Jys
Yeah, I suspected that sending in through the branch, and wait for them to send to the HQ will take longer. I think they send the forms to the HQ once a week or something like that, definitely not daily to reduce cost. And what the HQ will do is to process the forms in batches also. *sigh*
@KennyP
Wah, like that also can? I think you better check with PosLaju to make sure it isn’t lost during transportation. Maybe PB haven’t enter your application into their system yet.
I applied for mine at the Kajang branch on 4th Oct, and only received the letter to confirm my application and that I needed to bank in RM25 yesterday, so that’s like nearly a month. I don’t know how to long to wait for the card to be ready for pick up. It’s definitely extremely slow process….
@leona
Wow, that is slow. That is why I included my RM25 check together with the application form. I got my card today